CONDITIONS OF PURCHASE

ALL ORDERS PERFORMED WILL BE PROCESSED AND SENT AS OF PAYMENT AS FAST AS POSSIBLE

SHIPPING AND DELIVERY TERM

The orders will be served according to the stocks between 1 and 5 days maximum after receiving the payment, (conditioned to the situation of the stock, although normally the products exposed in Ecolympha are in permanent stock).


RETURNS

Conalshop will be responsible for the cost of return of the shipment if it is defective, in bad condition or is wrong. The warranty does not cover damage caused by the use of the product itself. The customer has 7 days to return the items.

Only uncoloured returns of the product and its original packaging will be accepted, enclosing the invoice of purchase, prior notice by email explaining the reasons for the return to ventas@conalshop.com and provided that it has been answered with written acceptance to the Return and the customer has been informed of the address to which the goods must be returned. However Conalshop reserves the right to check the status of the returned items and inform the customer of the guarantee procedure. The cost of return will be at the customer's expense in all cases where the reasons are not the responsibility of Conalshop

In case of a return, the customer may choose to request another product at the same price or the same price, or the refund of the invoice amount, by means of a transfer to the bank account that the customer provides, within a period of less than 30 natural days.


WAY TO PAY

Payment by transfer, deposit into account, credit card or PayPal.

After consultation it is also possible to pay cash on delivery. This service allows the payment of the value of the merchandise at destination. A commission of 4% on the amount of the total of the payment is established, with a minimum of 5 €.

For orders over 1.000 euros consult prices and special conditions for wholesalers. Request your price list by email.